WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

Recall Date: 2020-09-09

Source Link: https://cpsc.gov/Recalls/2020/WHILL-Recalls-WHILL-Personal-Electric-Vehicles-Due-to-Crash-and-Injury-Hazards



Name of Product:
WHILL Personal Electric Vehicles, Model Ci
Hazard:

The vehicle’s control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.

Remedy:
Replace
Recall Date:
September 09, 2020
Units:
About 1,160

Recall Details

Description:

This recall involves WHILL Model Ci.  The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized.  The serial number of the recalled device ranges from C_1711188_US to C_1909011_US.  The serial number label is located on the seat assembly.  WHILL and Model Ci are printed on the battery compartment.  The vehicles have one chair with a platform and four wheels.  The chairs are black and the arm covers come in white, red, blue and black colors.

Remedy:

Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.

Incidents/Injuries:

There have been 15 reports of device malfunctions.  No injuries have been  reported.

Sold At:
Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
Manufacturer(s):
WHILL, Inc. (Japan), of Japan
Importer(s):

WHILL, Inc. (USA), of San Mateo, Calif.

Manufactured In:
Taiwan
Recall number:
20-177


Contact:

WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.



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